We endeavour to keep your Information safe!
Information we collect
There are different types of information that we may collect from you when you are using our website. When you place an order via the website, details such as your name, billing address, delivery address, email address and phone number are collected in order to effect delivery of the products that you order, and to enable us to contact you regarding your order if necessary. These details are retained in our database for record keeping purposes.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number. If you have registered for an account, you can change or delete these details at any time by modifying your details within your members area.
Your email address will be added to our mailing list automatically once given. You may also subscribe to our blog or mailing list by entering your email address in the ‘Subscribe’ box provided on the blog page of our website.
We will only use your e-mail address to send you information about your orders; our blog posts; to inform you about new developments, products, news and events; and from time to time, marketing material and special offers. Your information will never be passed on to third parties or sold to other mailing lists.
If you wish to be removed from our mailing list, simply unsubscribe by clicking on the unsubscribe link at the bottom of any email correspondence.
When paying online using your credit card, your card details are not visible to us or any person other than you, at any time during the transaction. We only retain your credit card details if you so permit and are an account holder. Our payment gateway is PCI compliant.
Any other information you provide such as comments, feedback, survey responses and reviews are used to enhance www.awenskincare.com and to assist us in planning and development of our brand, products and website. All such comments, feedback and reviews become the legal property of Awen Skin Care once in our possession and we reserve the right to use them freely without any recognition or compensation to you, the consumer, as per our Terms and Conditions.
General site traffic data is also collected to assist www.awenskincare.com with marketing to understand how often certain pages are viewed and to assist us in market research. This general data does not identify individual users.
In the unlikely event you experience any problem with a product and return to us for a reason that requires us to send the item to the manufacturer i.e product recall, we may pass your name and contact information to the relevant manufacturer, so that they may contact you to ask for further information.
How we use your information
We use the information we collect in various ways, including to:
Provide, operate, and maintain our website
Improve, personalize, and expand our website
Understand and analyse how you use our website
Develop new products, services, features, and functionality
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
Send you emails
Find and prevent fraud
Awen Skin Care follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
Cookies and Web Beacons
We may use cookie technology as part of our websites statistical reporting. A cookie is a small piece of information sent by a website that is saved on your hard disk by your computer's browser. It holds information a site may need to personalise your experience and to gather web site statistical data, such as which pages are visited, what is downloaded, the internet provider's domain name and country that our visitors come from and the addresses of sites visited immediately before, and after, coming to our site. However, none of this is associated with you as an individual. It is measured only in aggregate. The information in the cookies lets us trace your "click stream" activity (i.e. the paths taken by visitors to our site as they move from page to page.) Cookies do not capture your individual email address or any private information about you.
Like any other website, Awen Skin Care uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
Advertising Partners Privacy Policies
Note that Awen Skin Care has no access to or control over these cookies that are used by third-party advertisers.
Third Party Privacy Policies
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.
Links to other sites
www.awenskincare.com will from time to time contain hyperlinks to other sites both in Australia and abroad and these may be links to other brands and products or related services.
www.awenskincare.com cannot be responsible for the data protection and privacy practices of these sites. We urge users to take time to examine individual privacy policies and guidelines on other sites and to only use links to 3rd party sites when you are satisfied of their policy.
Spam is a generic term used to describe electronic ‘junk mail’- unwanted messages sent to a person’s email account or mobile phone. In Australia, spam is defined as ‘unsolicited commercial electronic messages’. ‘Electronic messaging’ covers emails, instant messaging, SMS and other mobile phone messaging, but not cover normal voice-to-voice communication by telephone.
www.awenskincare.com complies with the provisions of the Spam Act when sending commercial electronic messages and makes sure that our practices are in accordance with the National Privacy Principles in all activities where they deal with personal information. Personal information includes client's contact details.
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Awen Skin Care does not knowingly collect any Personal Identifiable Information from children under the age of 18. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.